Admin Support Volunteer

Role Name: Administration/Business Support Volunteer

What does this involve?

The Admin/Business Support volunteers support the Business support teams in Family Hubs across Worcestershire. You will provide a welcoming and friendly face for visitors to the centre and assistance for any queries which might arise. Tasks include cover for the Family Hub reception, answering and re-directing telephone calls and updating display boards, marketing and literature.

Skills required

• Good communication and listening skills
• A welcoming, friendly and approachable manner
• Basic administration and IT skills (or a willingness to learn)
• The ability to be flexible and work as part of a team

Frequency/commitment of the role

Family Hubs are open on weekdays although times and days may vary based on location. This volunteer role can be flexible based on both your availability to volunteer, and the demands of the centre.

Training

In preparation for taking on the admin/ business support volunteer role, you will complete a 3 week induction course (3 x sessions lasting 2 hours each). This is in addition to any volunteer training processes required by the host organisation. You will normally volunteer alongside a member of our Business Support team who will act as your point of contact.

Development

Once qualified, Hub volunteers may be interested in exploring other opportunities within the Starting Well partnership including Healthy Weight Champion, Parenting Peer Supporter or delivering a community hub group.

Other details

Before becoming a volunteer, you will be required to complete an Enhanced DBS check (if you do not already have one in place which is registered on the DBS Update Service website).

You can expect to receive regular support and supervision when carrying out your volunteer role including a comprehensive induction before you start.