Website accessibility

This website is managed by Herefordshire and Worcestershire Health and Care NHS Trust on behalf of the Starting Well Partnership. 

Everyone should be able to access our services, including our websites. This accessibility statement applies to all websites managed by Herefordshire and Worcestershire Health and Care NHS Trust. Including;

The W3C Web Content Accessibility Guidelines and the NHS Accessible information standard help us make our services better for you. That means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible is this website?

We know some parts of our websites are not fully accessible:

  • many of our older documents and policies are still in non-accessible PDF format.
  • some of our videos do not have captions/subtitles/transcripts.
  • we use auto-translation for our videos and animations which may misinterpret some instances of the voiceover. 
  • some of our pages and forms are difficult to navigate using just a keyboard.
  • some of our resources and materials have been produced outside of the organisation and we cannot guarantee their accessibility.
  • some link text may not make sense when read on its own (for example, ‘click here’).

Feedback and contact information

If you need information on this website in a different format such as an accessible PDF, large print, easy read, audio recording or braille please get in touch;

  • Email: whcnhs.communications@nhs.net
  • Write: Communications Team, Herefordshire and Worcestershire Health and Care NHS Trust, Charles Hastings Way, Worcester, Worcestershire, WR5 1RJ
  • Phone: 01905 681517

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. Contact us if you have an accessibility query including:

  • Issues with accessing information or using this website
  • An accessibility problem not listed on this statement
  • Any positive feedback about this website’s accessibility

Please direct your feedback to

  • Email: whcnhs.communications@nhs.net
  • Write: Communications Team, Herefordshire and Worcestershire Health and Care NHS Trust, Charles Hastings Way, Worcester, Worcestershire, WR5 1RJ
  • Phone: 01905 681517

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website's accessibility 

Herefordshire and Worcestershire Health and Care NHS Trust is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

  • Browser compatibility

This site has been developed and tested in several desktop and mobile device internet browsers using Responsive Web Design techniques. This means that you should be able to comfortably view the site on either a computer screen, smartphone, or tablet. However, compatibility may be impacted if you are using an older device.

  • Links

Some link text may not make sense when read on its own (for example, ‘click here’). We're reviewing the links within our website to make sure they are updated to an accessible format.

  • Videos and maps from external sites

Many of our videos are embedded from YouTube and we cannot guarantee the accuracy of subtitles or translations.

We use Google Maps which is not screen-reader accessible

Content that's not within the scope of accessibility regulations

  • PDFs and other closed file formats

We know that not all PDFs are fully accessible to screen reader software. We are actively working to remove older PDFs from our website, where unavoidable, PDFs will be designed to ensure they are accessible. If you are having any problems accessing these documents please contact us using the details at the bottom of this page so we can provide this information in an alternative format.

PDFs may still be used in instances where the document or material has been designed for download and print, for example, printed leaflets or posters. 

All new content that is added to our websites is checked against Web Content Accessibility Guidelines version 2.1 prior to upload.

Preparation of this accessibility statement

This statement was prepared on 23rd September 2020. It was last reviewed on Friday 16th April 2021.

This website was last tested in November 2019. The test was carried out by VerseOne Technologies Ltd.

Note: In order to establish website compliance with WCAG 2.1 the Auditor uses specialist adaptive software and browser technologies for testing purposes; together with the inbuilt accessibility tools provided by VerseOne Technologies Ltd which have been incorporated within the website.

We tested our main website platform, available at www.hacw.nhs.uk